Privacy Policy

Last Updated: May 2024

At Aura Luxury Suites, we are committed to protecting the privacy and confidentiality of our guests’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our services or interact with us.

  1. Information We Collect:
    • Personal Information: We may collect personal information such as your name, contact details, payment information, and any other information you provide to us when making a reservation or using our services.
    • Guest Preferences: We may collect information about your preferences and special requests to enhance your stay experience.
    • Usage Data: We may automatically collect information about your device and how you interact with our website or mobile application, including IP address, browser type, and pages visited.
  2. Use of Information:
    • Providing Services: We use your personal information to fulfill your reservations, provide services, and communicate with you about your stay.
    • Improving Services: We may use your information to personalize your experience, improve our services, and analyze trends.
    • Marketing: With your consent, we may send you promotional offers, newsletters, or updates about our services. You can opt-out of marketing communications at any time.
    • Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our policies.
  3. Cookie Policy:
    • Use of Cookies: We utilize cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements.
    • Types of Cookies: We use both session cookies, which are temporary and expire when you close your browser, and persistent cookies, which remain on your device for a longer period.
    • Purpose of Cookies: Cookies enable us to remember your preferences, track usage patterns, and improve our services.
    • Consent: By using our website, you consent to the use of cookies in accordance with this Cookie Policy.
    • Managing Cookies: You can manage cookie preferences and opt-out of certain types of cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.
    • More Information: For more information about the cookies we use and how to manage them, please refer to this Privacy Policy or contact us directly.
  4. Sharing of Information:
    • Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors and IT service providers.
    • Legal Requirements: We may disclose your information when required by law or in response to valid legal requests, such as court orders or government investigations.
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new owner or entity.
  5. Data Security:
    • We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
    • Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
  6. Data Retention:
    • We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
  7. Your Rights:
    • You have the right to access, correct, or delete your personal information. You may also request restrictions on how we use your data or object to certain processing activities.
    • To exercise your rights or request assistance, please contact us using the information provided at the end of this Privacy Policy.
  8. Children’s Privacy:
    • Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.
  9. Changes to this Policy:
    • We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or other appropriate channels.
  10. Contact Us:
    • If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at mail

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Aura Luxury Suites reserves the right to modify or amend this Privacy Policy at any time. Please review it periodically for updates.

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